Centro de ayuda
¿Cómo podemos ayudar?
Estamos traduciendo el centro de ayuda. Los artículos en español aparecen primero; el resto sigue en inglés por ahora.
Artículos en español
- →No puedo iniciar sesión en la app móvil
- →Emparejar un escáner de códigos de barras Bluetooth
- →El escáner no lee un código de barras
- →Agregar varios códigos de barras a un producto
- →Agregar un producto
- →Editar o renombrar un almacén
- →Corregir errores comunes al importar un CSV
- →Resolver problemas de sincronización
- →Organizar un almacén en zonas
- →Por qué ves stock negativo
- →Configurar y usar áreas de staging
- →Cómo funcionan las reservas de stock
- →Actualizar tu método de pago
- →Error "SKU duplicado"
- →Sustituir un artículo en un pedido
- →Archivar o eliminar un producto
- →Organizar categorías en una jerarquía
- →Cómo funciona el modo sin conexión
- →Stock en existencia vs. disponible
- →Imprimir etiquetas de ubicación con código de barras
Por categoría (en inglés)
Primeros pasos
- →Set up your Klovio account
- →Log in to the dashboard for the first time
- →What is your company path
- →Your first-week onboarding checklist
- →Create your first warehouse
- →Import your products with a CSV
- →Print barcode location labels
- →Invite your team and assign roles
- →Understand your dashboard
- →Navigate the Klovio sidebar
- →Search across products, orders and locations
- →Update your profile and password
- →Switch the dashboard language
- →Manage your notifications
- →Keyboard shortcuts for the dashboard
Productos
- →Products and SKUs explained
- →Add a single product
- →Edit a product
- →Duplicate a product
- →Archive or delete a product
- →Find a product fast
- →Create and manage categories
- →Organize categories into a hierarchy
- →Add multiple barcodes to a product
- →Set a product's unit of measure
- →Add images to a product
- →Add custom attributes to products
- →Build product kits and bundles
- →Bulk-edit products
- →Fix common CSV import errors
Inventario
- →Check on-hand stock
- →On-hand vs. available stock
- →How stock reservations work
- →Transfer stock between locations
- →Make a stock adjustment
- →Run a cycle count
- →Run a full physical count
- →Resolve a count discrepancy
- →Why you're seeing negative stock
- →Set up low-stock alerts
- →Reorder points in depth
- →Understand stock valuation
- →Track inventory by lot
- →Track inventory by serial number
- →Manage expiry dates and FEFO
- →Find slow-moving and dead stock
- →Read the inventory aging view
Almacenes
- →Run multiple warehouses
- →Edit or rename a warehouse
- →Set up aisles, shelves and bins
- →A location naming scheme that scales
- →Location types: pick, bulk, staging
- →Set a product's default location
- →Set up and use staging areas
- →Organize a warehouse into zones
- →Track stock in totes
- →Close or deactivate a warehouse
Recepción
- →Create an inbound shipment
- →Receive a shipment
- →Use the receiving queue
- →Blind receiving without a shipment
- →Receive a shipment in parts
- →Put away received stock
- →Directed put-away
- →Cross-dock inbound to outbound
- →Handle short and damaged shipments
- →Receive a customer return
- →Work with advance shipping notices
- →Label stock as you receive it
- →Review receipt history
Surtido y empaque
- →Sales orders overview
- →Create a sales order
- →Pick a sales order
- →How Klovio builds pick paths
- →Set up wave picking
- →Batch-pick multiple orders
- →Zone picking explained
- →Handle picking exceptions
- →Substitute an item on an order
- →Pack an order into boxes
- →Set up a pack station
- →Choose the right box size
- →Capture package weight and dimensions
- →Print packing slips and shipping labels
- →Connect a shipping carrier
- →Mark an order shipped
- →Review shipment history
App móvil
- →Install the Klovio mobile app
- →Can't log in to the mobile app
- →Camera and notification permissions
- →Get the best results from camera scanning
- →Pair a Bluetooth barcode scanner
- →Scanner won't scan a barcode
- →How offline mode works
- →Fix sync problems
- →Tasks and assignments
- →Mobile app notifications
- →Use Klovio on a shared device
- →Keep the mobile app up to date
- →Use Klovio on rugged handheld devices
Reportes y analítica
Integraciones
Equipo y permisos
Equipos
Facturación y cuenta
Seguridad y cumplimiento
¿Todavía atascado?
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