Can't log in to the mobile app

If a worker can’t sign in to the Klovio app, it’s almost always one of these.

Wrong company path

The login screen needs the company path first — your account’s short identifier. A typo here blocks login before the username is even checked. Confirm it with a manager — see What is your company path.

Wrong username or PIN

Employee logins use a username and PIN set by a manager under Admin → Team → Employees. A manager can look up the username and reset the PIN there.

Account not active

A deactivated team member can’t sign in. A manager can confirm the account is active — see Deactivate a team member.

No connection

The app needs a connection to sign in the first time on a device. Check WiFi or mobile data. Once signed in, it works offline.

Manager login

Managers sign in with their email and password instead of a company path and PIN. Use Forgot password on the web dashboard if needed.

Tip: most “can’t log in” calls in week one are a mistyped company path. Print it on a card at each pack station and the calls stop.