Terms of Service

This is a sample terms of service template for illustration purposes. Replace with terms reviewed by your own legal counsel before production use.

1. Acceptance of terms

By creating an account, accessing, or using Klovio's services (the "Services"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you're entering into these Terms on behalf of a company, you represent that you have authority to bind that company.

2. The services

Klovio provides cloud-based inventory management software, mobile applications, and related services. We may update, improve, or modify the Services at any time. Material reductions in functionality will be communicated in advance.

3. Your account

• You're responsible for maintaining the confidentiality of your account credentials.
• You're responsible for all activity that occurs under your account.
• You must notify us immediately of any unauthorized access at security@klovio.app.
• You must be at least 18 years old (or the age of majority in your jurisdiction).

4. Acceptable use

You agree NOT to:

• Use the Services for any illegal purpose or in violation of any law.
• Attempt to gain unauthorized access to any part of the Services or related systems.
• Probe, scan, or test for vulnerabilities except through our authorized bug bounty program.
• Interfere with or disrupt the integrity or performance of the Services.
• Resell or sublicense the Services without our written consent.
• Upload malicious code or use the Services to distribute malware.
• Send unsolicited marketing communications through the Services.

5. Subscription, billing, and refunds

5.1 Plans and pricing

Current plans and pricing are listed at klovio.app/pricing. Subscriptions are billed monthly or annually in advance.

5.2 Free trial

New customers receive a 30-day free trial. No credit card is required to start. At the end of the trial, you may convert to a paid plan or your account will be downgraded to read-only access for 30 days, then deleted.

5.3 Auto-renewal

Paid subscriptions renew automatically at the end of each billing period. Cancel anytime from your account settings to stop future renewals.

5.4 Refunds

If you cancel within 30 days of your first paid month, we'll refund the full amount paid for that period. After that, we prorate the unused portion of your current billing period upon request.

5.5 Price changes

We may change our pricing. Existing customers will receive at least 60 days' notice before any price change takes effect, and your existing rate will be honored through your current billing period.

6. Your data

6.1 Ownership

You retain all rights, title, and interest in the data you upload, enter, or generate through the Services ("Customer Data"). We claim no ownership over your inventory data, SKUs, customer records, or any other content you provide.

6.2 License to us

You grant us a limited, non-exclusive license to process Customer Data solely to provide and improve the Services, and as described in our Privacy Policy.

6.3 Data export

You can export your Customer Data at any time via the dashboard or API. Export remains available for 30 days after cancellation.

7. Intellectual property

The Services, including all software, designs, logos, text, and documentation, are owned by Klovio and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Services per these Terms.

8. Confidentiality

Both parties agree to keep confidential information confidential and to use it only for the purposes contemplated by these Terms. Customer Data is treated as your confidential information.

9. Service level agreement

Klovio targets 99.9% uptime for the Services. Enterprise plan customers receive a contractual SLA with service credits for downtime; see your Order Form for details. Scheduled maintenance is announced in advance via status.klovio.app.

10. Disclaimers

EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. KLOVIO DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KLOVIO'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM. KLOVIO IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.

12. Indemnification

You agree to indemnify Klovio against claims arising from your misuse of the Services, violation of these Terms, or infringement of third-party rights through your use of the Services.

13. Termination

You may cancel your subscription at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or use the Services in a way that creates legal or operational risk for us. We'll attempt to give notice and a chance to cure first.

14. Governing law and disputes

These Terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-law principles. Disputes will be resolved in the state or federal courts of Travis County, Texas, except where prohibited by local law.

15. Changes to these terms

We may update these Terms. Material changes will be communicated by email at least 30 days before taking effect. Continued use after the effective date constitutes acceptance.

16. Entire agreement

These Terms, together with our Privacy Policy and any Order Form, constitute the entire agreement between you and Klovio regarding the Services and supersede any prior agreements.

17. Contact

Questions about these Terms? Email legal@klovio.app.