Resolve a count discrepancy

When a cycle count or physical count finishes, Klovio lists every line where the counted quantity differs from the expected one. Here’s how to work that list.

Review each difference

For each discrepancy, ask the quick questions before you accept it:

• Is the count itself right? A miscount is the most common cause. If in doubt, recount that bin.
• Could stock be in another location? The same SKU often sits in a pick bin and an overflow bin. Check both before declaring a shortfall.
• Was there in-flight work? Stock mid-receive or mid-pick during the count looks “missing” but isn’t.

Apply the correction

Once you’re satisfied the count is true, apply it. Klovio adjusts the location to the counted quantity and logs the change with a count reason — see Make a stock adjustment.

Look for patterns

One-off differences are normal. Repeated discrepancies on the same SKU or location are a signal: a mislabeled bin, a barcode that scans as the wrong item, or shrinkage. Track it on the shrinkage report.

Tip: recount before you adjust. Applying a wrong count “corrects” good data into bad — and the next count just flags it all over again.