Handle short and damaged shipments
Deliveries are rarely perfect. The rule in Klovio: record what actually arrived, not what was supposed to — your stock count is only as good as your honesty at the dock.
Short shipments
When you receive fewer units than expected, just receive the real quantity. Klovio compares it to the inbound shipment and marks the line Short.
When you tap Finish receiving, the app asks you to confirm the shortfall. The shipment closes with the discrepancy on record, ready to raise with the supplier.
Over shipments
If more units arrive than expected, scan them all in. Klovio marks the line Over and flags it. A manager can accept the extra into stock or quarantine it.
Damaged goods
Damaged units should never go into sellable stock. During receiving:
- Scan the item as normal.
- Mark the units as Damaged instead of good.
- Klovio keeps them out of available inventory and logs them separately.
This way your “on-hand” number reflects only what you can actually sell or ship.
Missing lines
If an expected product doesn’t show up at all, leave its line at zero received. It closes as Missing — a clear signal for the supplier conversation.
The paper trail
Every discrepancy is timestamped and tied to the supplier and reference number. When you open a claim, the evidence is already in Klovio — check the receipt under Inventory → Inventory → Receipt history.
Tip: photograph damaged pallets before you break them down. Pair the photo with the Klovio receipt and most supplier claims resolve without argument.
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