Receive a customer return

When a customer sends goods back, they need receiving like any other inbound stock — but with one extra decision: is it resellable?

Receive the return

1. In the mobile app, open Receiving and start a receipt for the return.
2. Scan each returned item.
3. For each one, set its condition:
   • Good — resellable; it goes back into sellable stock.
   • Damaged — not resellable; kept out of available inventory.

Put it where it belongs

• Good returns are put away to a normal storage location.
• Damaged returns go to a quarantine or damaged-goods location, away from pick bins, so they can’t be sold by mistake.

Keep the trail

Tie the return to the original order where you can. That links the returned unit back to what shipped — useful for warranty, for lot/serial tracing, and for spotting a product with a high return rate.

Watch the pattern

One return is routine. The same product returned again and again is a signal — a quality issue, a misleading description, a packaging problem worth fixing at the source.

Tip: inspect returns properly before marking them “good.” A damaged unit waved back into pick stock becomes the next customer’s complaint.