Handle picking exceptions

A picking exception is anything that stops a pick going cleanly — a bin short of stock, a missing item, a wrong scan. Klovio flags these instead of letting an order ship wrong.

Short pick

The bin has fewer units than the line needs. Pick what’s there and mark the line short. Klovio holds the order so a manager can:

• Pull the rest from another location
• Transfer stock in from bulk
• Split the shipment, or backorder the remainder

Wrong item scanned

If the scanned barcode doesn’t match the line, Klovio rejects it. The picker can’t confirm the wrong product — the error is caught at the shelf, not the customer.

Item not found

If a location is empty when stock was expected, flag it. That’s usually a count discrepancy — the bin needs a recount, and a manager reroutes the pick.

Damaged stock at the bin

If the units in the bin are damaged, don’t pick them. Flag the line and adjust the damaged units out so the next picker isn’t sent to the same bad stock.

Exceptions are data

Repeated exceptions on a SKU or location point to a real cause — bad slotting, a barcode collision, shrinkage. Don’t just clear them; look for the pattern.

Tip: tell pickers to flag and move on, not stop and solve. Their job is to keep picking; resolving the exception is a manager’s job.