Sales orders overview
A sales order is a request to ship product to a customer. Klovio walks every order through the same clear stages.
The order lifecycle
- Created — the order exists, with its lines and quantities. Stock is reserved.
- To pick — released to the floor for picking.
- Picking — a worker is pulling the items.
- To pack — picked, waiting at the pack bench.
- Packing — being boxed.
- Shipped — out the door; stock deducted.
Where to see orders
Operations → Shipping holds the queues: Sales orders (created), To pick, To pack, and Shipped. Each queue is one stage of the lifecycle.
Who does what
- Managers create and release orders on the dashboard.
- Floor staff pick and pack on the mobile app.
Order exceptions
If something blocks an order — a short pick, a substitution — Klovio flags it instead of letting it ship wrong. See Handle picking exceptions.
Tip: watch the To pick queue size. A growing queue means orders are coming in faster than the floor is clearing them — time to add a picker.
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