Can't sign in to Klovio

Most sign-in problems come down to one of four things: a wrong password, a locked account, the wrong company path, or SSO. Work through them in order.

1. Reset your password

1. On the sign-in page, click Forgot password?
2. Enter the email address on your Klovio account.
3. Open the reset email and follow the link. The link expires after a short time, so use the most recent one if you’ve requested several.
4. Set a new password and sign in.

If the email doesn’t arrive within a few minutes, check your spam folder and confirm you entered the same address your manager used to invite you.

2. Check for an account lockout

After several failed attempts in a row, Klovio temporarily locks the account to protect it. You’ll see a message saying the account is locked.

• Wait it out — the lock clears on its own after a short cooldown.
• Or ask a manager — anyone with manager permissions on your account can unlock you immediately from the team page.

Resetting your password also clears the lock.

3. Confirm your company path

Every Klovio account has a company path — the short identifier in your sign-in URL. If you’re on the wrong path, your email and password won’t be recognized even when they’re correct.

1. Check the URL in your browser or the address configured on your handheld.
2. Compare it against your welcome email, or ask a teammate who can sign in what address they use.
3. On Zebra and Honeywell handhelds, the company path is set in the app’s connection settings — a manager usually configures this once per device.

4. If your company uses SSO

If your team signs in through your company’s identity provider, the password reset above won’t apply — your password lives with your IT team, not Klovio. Contact your admin to reset credentials or restore your access.

When to open a ticket

Open a ticket if:

• Reset emails never arrive and your address is confirmed correct
• Your account stays locked after the cooldown and a manager can’t unlock it
• You can sign in on one device but not another with identical settings

Include your company path, your email address, and the exact error message you see.

Tip: never share passwords between teammates to “get around” a lockout. Every scan in Klovio is attributed to the signed-in user, and the audit log is only useful if each person uses their own account.

Still stuck? Create a ticket and we’ll take a look.