Questions answered.
Everything SMB warehouse and operations managers ask us before signing up.
Does Klovio work with my existing barcode scanner?
Yes — Klovio works with any Bluetooth or USB barcode scanner, as well as the built-in camera on Android phones. We support 1D barcodes (Code 128, UPC-A/E, EAN-8/13, ITF-14) and 2D formats (QR, Data Matrix, PDF417). No special hardware required.
Does Klovio support RFID?
Yes. Klovio reads RFID tags alongside barcodes using RFID handhelds and sleds — hundreds of tags in a single sweep, no line of sight needed. Teams use it for bulk receiving, faster cycle counts, and asset tracking. Barcode and RFID items live in the same inventory, so you can mix both in one workflow.
What happens if we lose WiFi in the warehouse?
Klovio works offline. The mobile app continues scanning, recording, and tracking without an internet connection. All actions queue locally and sync automatically when your connection returns. Critical for warehouses, loading docks, and cold storage.
Does Klovio integrate with QuickBooks or my accounting software?
Yes. Klovio connects directly to QuickBooks Online on every plan and to Xero on Growth and higher plans. CSV export on all plans. Business and Custom plans get full REST API access for connecting any custom internal tool, and Klovio connects to NetSuite, SAP, Dynamics 365, Acumatica, Sage and Epicor Prophet 21.
How long does setup actually take?
Most customers complete their first scan within 10 minutes of signing up. Import your product catalog via CSV — typically 2–3 minutes for up to 500 SKUs. No IT department needed, no implementation consultant, no training weeks.
Can I use Klovio across multiple warehouse locations?
Yes. Starter supports 1 location, Growth supports up to 3, and Business and Custom support unlimited. Each location has its own inventory, users, and reporting — but you can see everything across all locations from one dashboard.
Is my inventory data secure?
Yes. Klovio uses AES-256 encryption at rest and TLS 1.3 in transit. SOC 2 Type II audited by an independent third party. Inventory data is backed up automatically every hour. We never sell your data.
Can I migrate from another inventory system?
Yes. We import from Fishbowl, Cin7, Zoho Inventory, NetSuite, Sortly, Lightspeed, and Excel/CSV. Customer success will run the migration for you on Growth and higher plans — usually under a day.
Do you support batch and expiry tracking?
Yes — on every plan. Track batch numbers, lot codes, and expiration dates per SKU. FEFO (first-expired, first-out) picking suggestions. Search a lot to see where it was received, stored and shipped.
What devices does the mobile app run on?
Android 10+. Works on phones, tablets, and ruggedized devices (Zebra TC, Honeywell CT). Tested on devices as old as 2018.
Do you offer SSO?
Yes, on the Custom plan. SAML 2.0 via Okta, Azure AD, Google Workspace, OneLogin, JumpCloud. SCIM provisioning available.
What's your uptime guarantee?
Uptime SLA of 99.5% on Business and 99.9% or more on Custom.
Where is my data stored?
Data is hosted in AWS (us-east-1 by default, eu-west-1 available for EU customers). All data is encrypted at rest, replicated across availability zones, and backed up hourly with 30-day retention.
Can I cancel my subscription anytime?
Yes — month-to-month, no contracts. Cancel from your account settings; you keep access through the end of the billing period. Full refund within 30 days of your first paid month.
Is there a nonprofit or educational discount?
Yes, 30% off any plan for verified 501(c)(3) nonprofits and accredited educational institutions. Email hello@klovio.app with proof.
Question not answered?
Reach out to our team — we usually reply within an hour during business hours.